Purchase conditions

Applicability
These terms of purchase are applicable in cases where Swedish or other applicable law does not prescribe terms that conflict with them. For private consumers, the Consumer Sales Act and the Distance Contracts Act apply, and for companies - the Purchase Act. Unlike the Consumer Sales Act, the Purchase Act is dispositive, which means that companies can agree other than what the law prescribes.

Ordering
All orders are placed via the website or by e-mail. If the customer is under 18 years of age, parental permission must be obtained by the customer before the purchase is made. Orders placed in another person's name without their consent, or in any other way that causes us to suffer financial or other damage, will be reported to the police.

Prices
All prices listed on our pages are based on cash payment unless otherwise agreed. Shipping costs are added to all orders. We do not control price changes in the market, which is why the price that applies at the time of ordering also applies at the time of delivery.

Delivery times
Delivery time is normally within 1 to 4 working days from receipt of your order. We reserve the right for any inaccurate information on which these delivery indications are based, which may result in delivery being made earlier or later than expected. If the buyer considers that delivery is delayed in such a way that he no longer wishes delivery of the order, it is the buyer's responsibility to cancel the said order in accordance with these Terms and Conditions of Purchase before the order is executed. Partial delivery of orders will only be made at the customer's request and will incur additional shipping costs for the customer.

Deliveries
It is the buyer's responsibility to ensure that the address given to us at the time of ordering is correct, and that the buyer, after we have executed the order, follows up the delivery with the freight forwarder, and ensures that the delivery is collected/received at the collection point within a reasonable time from dispatch, usually nine (9) days from dispatch. Delivery is only made within Sweden, Norway and Denmark unless otherwise agreed.

Change of order
The customer is of course entitled, up to the point at which the order is executed, to change his order, at no cost to him other than the price difference on the goods, but with reservation for goods ordered by the customer which are not stocked. When changing the product on the order, the price that is current at the time of the change applies. Note that orders that have already been delivered from our system cannot be changed for obvious reasons.

Cancellation of orders
Cancellation of orders is possible at no cost to the customer until the order is executed. Effectuation is usually done by creating an invoice and shipping documents. Cancellation after the order has been executed is not possible. You as a customer are in all cases obliged to receive the shipment if we have executed your order.

Right of withdrawal
We follow the law on distance contracts for private individuals: https://www.riksdagen.se/sv/dokument-lagar/dokument/svensk-forfattningssamling/lag-200559-om-distansavtal-och-avtal-utanfor_sfs-2005-59. To request a right of withdrawal under the Distance Contracts Act, contact us so we can see if you meet the conditions required to apply the right of withdrawal, and in such cases provide the information we need. Return of goods returned with reference to the Distance Contracts Act is at the customer's expense as the Distance Contracts Act does not give the customer the right to request reimbursement of costs for transportation or other services performed. Goods must be returned packaged according to our recommendations in undamaged condition.

In order to exercise the right of withdrawal, the product must be returned to us in almost the same quantity and condition as when you received it. The seller is entitled to compensation for, among other things, loss of value due to the buyer having handled the goods to a greater extent than necessary.

For your return to be accepted, the following criteria must be met
The product must be in the same condition as when it was received.
The product must be in its original packaging with labels and protective stickers intact.
The product must not be custom-made with a customized monogram

Please note that the right of withdrawal does not apply to foodstuffs, custom-made goods, goods that have deteriorated due to use or have passed their best-before date, and sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken (e.g. wigs, wignets, mouthpieces, etc. Wigs, wig nets, face masks, socks, pantyhose/leggings/tights, makeup, contact lenses, games, drinking bottles, yoga and healing stones, etc.) Electronic products may be tested but not used at events or similar.
We do not accept returns of gift cards and special orders of products we do not stock.

Please also note:
That you as a customer pay the return cost.

All labels must remain on the product.Please use the withdrawal form at the Swedish Consumer Agency
https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett

Uncollected package:
You must pick up your package for the right of withdrawal to apply. Not picking up your package is expensive for everyone, and if your package is not picked up on time, you will be charged SEK 295 for orders under 8 kg, and SEK 495 for orders over 8 kg, to cover our return and handling costs. That would be super sad, so don't forget your package!

Complaints
According to the Consumer Purchase Act, private individuals have a three (3) year right of complaint regardless of the warranty period that applies to a product. Complaints must be made within a reasonable time from the time the defect is discovered. In the event of a complaint after the expiry of the warranty period, it is the buyer who must prove that the defect was already present at the time of delivery.

Returns
We reserve the right to replace defective goods with equivalent goods if identical goods are not available at the time of repair of the returned goods.

Loss of data
We cannot be held responsible for loss of stored information or software. We therefore urge buyers to always make the required backup of all data before installing new hardware, software or other equipment, and always ensure that vital information on hard disk or other storage medium sent to us for any form of action is saved on an appropriate medium.

"FAIR USE" clause
The clause has been introduced because sustainability is important to us - both with regard to the environment, and to create a sustainable business.

"The fair use clause helps us to have a dialog with customers who repeatedly place large orders and return almost all goods or return several times, as well as in cases where we suspect that a product is returned after use. More concretely, this means that in some cases we may be forced to deactivate a customer account and possibly other related accounts. The majority of our customers shop responsibly and only return goods when necessary. Therefore, with 99.9% certainty, the new fair use clause will not affect you.

We work every day to make online shopping on our sites as sustainable as possible. Together with our customers, we can make a difference for the environment.

Support services
For support or other forms of user assistance of a general nature or in the event of product faults that cannot be attributed to warranty or complaints, we refer in the first instance to the respective manufacturer or service point.

Information on the product
We reserve the right for printing errors, errors in information, as well as errors in specification, on all items and services in our range. All image information on our pages should be seen as illustrations, and we cannot guarantee that the image reflects the exact appearance and nature of the product.

Dispute
In the event of a dispute where the buyer is a private individual, we have a policy of always following the recommendations of the General Complaints Board (ARN). Disputes between two or more companies are usually settled in court.

Force Majeure
In the event of war, natural disaster, industrial action in the labor market, government decisions, non-delivery from subcontractors, costly circumstances, and comparable events beyond our control which could not reasonably be foreseen, and affect agreements entered into and commitments made by us, which means that we cannot keep the said agreement / commitment, shall constitute grounds for us to be released from our obligations to fulfill the said agreement

01.10.2024
SmartBaby AB
Odens Tvärgränd 16
231 42 TRELLEBORG
Sweden